FAQ
PALMA OF Mallorca
frequently asked Questions
FAQ TOURS MALLORQUE
PREAMBLE
We welcome customers from all over the world, it is important for us to offer a quality service.
The languages spoken in the course are: English, French, Italian, German.
1.RESERVATION
To book your stay you can simply send us an email toinfo@bike1.ch.
You can also contact us by phone or WhatsApp on +41 79 686 25 80. Upon receipt, you will receive a registration form to return to us.
To book your stay you can simply send us an email toinfo@bike1.ch.
You can also contact us by phone or WhatsApp on +41 79 686 25 80. Upon receipt, you will receive a registration form to return to us.
No, the flight is not included in the “package”.
As an indication, a flight to Palma can cost approximately between 40.- and 150.- euros depending on the period.
Each airline applies competitive rates when you book at the earliest.
The destination airport is Palma de Mallorca (PMI).
From Switzerland, you have the following options :
Departure from Geneva and Basel Mulhouse : www.easyjet.com – www.swiss.com
Departure from Zurich : www.swiss.com
For departures from other countries, you can find a dedicated page on our site.
If you need help with your reservation, you can contact us.
Yes, all you need to do is send us the contact details of the person concerned.
In case of last minute impediment, you can transfer your reservation to another person, it will be enough to communicate it to us in time.
You will find the information in our General Conditions.
The pandemic situation is constantly evolving, as are the measures taken by the various States.
To this end, we offer the possibility of postponing your internship to a later date free of charge.
We have not set specific deadlines, but it would be best to make a reservation as soon as possible in order to allow our Staff to ensure the best possible organization.
In order to offer a quality service, we have set the number at 10 participants per week. We want to take care of our customers with the best attention.
The minimum age to participate in our courses is 18 years old.
Yes, we offer a 5% reduction for groups of 6 to 10 people.
2.STAY
You will be picked up from your arrival in Palma de Mallorca:
- Transfer to the hotel on the day of your arrival
- Transfer to the airport on the day of your departure
- Baggage transfer
Our internship takes place in two different hotels, in order to be able to enjoy all the beauty of the island.
The first hotel is located at the ARENAL, 10 minutes from Palma and the airport. You will stay in a beautiful 5-star hotel with SPA, 150m from the beach.
The second part of the stay will be spent in a charming 4-star agritourism hotel with indoor SPA in the east of the island. It is the ideal location for ascents of the Serra de Tramuntana and other magnificent routes.
- All breakfasts are included
- 6 out of 7 dinners are included
- The second dinner is not included to allow you to discover L’Arenal or Palma.
If you are vegetarian, our partner hotels offer menus adapted to your requirements.
No problem, it will suffice to communicate it when registering for the course, however a supplement of 350.- chf will be applied by the hotel.
Once the bike ride is over, each participant is free. You can also organize visits to beautiful places on the island.
We will be there to advise you on car rental, places to visit, etc.
If a participant does not wish to go on a bike ride, he can organize his own day.
3. POSTURAL STUDY / BIKES
That’s right ! We offer all participants in our courses a postural study with our IDMATCH BIKELAB system. Participants from Switzerland will be able to carry out the study before their departure in our shop in Geneva or in our laboratory in Lausanne (St. Suplice).
Customers residing outside “Switzerland” will have the opportunity to carry out the study in our brand new shop in the center of Palma de Mallorca.
This will allow you to find your bike set up and ready to use on site.
The postural study is essential to ensure ultimate comfort in complete safety or to correct a bad position which, in the long term, can lead to the appearance of pain and serious injuries.
Sure ! You will receive a detailed report from your Bike Fitting.
For customers from Switzerland on request we will adjust your bike in Geneva or Lausanne (St. Suplice), price 80.- CHF.
Customers who come with their bike to Mallorca will have the possibility of having it paid for directly on site!
We want to offer our customers an unforgettable experience.
You will have the opportunity to ride on Basso bikes, rare, dream machines, designed and manufactured 100% in Italy and by hand in the brand’s workshops.
For lovers of exceptional products, on request, we can provide you with Officine Mattio bikes, the goldsmith of the bike! A very high level Italian brand!
Officine Mattio bicycles are true jewels of cycling craftsmanship, appreciated all over the world. The details are refined and can be personalized on each model.
For this option, a supplement of 300.- chf will be requested.
At the end of the course, the customer has the option of buying the used bike directly on site.
If you are unable to transport it during your return trip, we will arrange for it to be delivered to your home (worldwide).
The same applies to a bicycle purchased in one of our Shops.
Yes, you can take your own bike. The reduction is 90.- chf.
We would like to emphasize that the strong point of our concept is to provide quality bicycles and to travel “light”.
In addition, you would not have to worry about finding a transport case, dismantling your own bike, fearing possible damage from air transport…
Yes ! No problem ! We will always be listening and at your disposal.
On request we can provide you with electric bikes: The Basso Volta with its carbon frame and its Polini engine with 5 levels of assistance. It’s a real pleasure !!!
4. BIKE OUTINGS – PARTICIPANT LEVEL
Not necessarily, if you practice cycling.
The elevations of Mallorca are never excessive, as an indication we offer customers outings between 60 and 120 km.
The idea of our project is to offer participants an experience rich in emotions.
You do not need any specific preparation.
You do not need any specific preparation.
- 7:30 a.m. – 9:00 a.m. Breakfast in our hotel
- 9:30 a.m. Beginning of the bike ride
- 12:00 p.m. – 1:00 p.m. Light lunch break (picnic or restaurant depending on program).
- Return to the hotel in the middle of the afternoon. Free time to relax.
- 7:30 p.m. Dinner
You don’t have to worry. We are a team, we start and end ALL TOGETHER!
In case of difficulties, the leader will organize the group accordingly.
5. ASSISTANCE / SECURITY
The support vehicle will follow the group, on board there are snacks, water and energy bars.
A second guide will stay with the group on the bike.
In Majorca, the roads are paved and of very good quality.
It will be necessary to respect the highway code as in each country.
Safety instructions will be sent to you at the start of your stay and short briefings will be given to you before each stage.
6. APPAREL
We offer you a quality suit (swimsuit and underpants) worth 240.- chf.
Rosti Quality Sportwearsis our official partner and also the official supplier of the ProTour A2GR team.
You will ride with the same equipment as professional riders.
In addition, in our store in Mallorca you will have the opportunity to discover other exclusive products and accessories!!
7. MASSAGES
Yes, except for the first day, you can benefit from a 20-minute sports massage after the daily effort.
After a sports event, lactic acid is present in the muscles. This toxin accumulates in the muscles, which lack oxygen during physical exertion.
The aim of the sports massage is to relax the muscles, to eliminate the toxins present in the body after the effort. So your body recovers faster and your muscles regain flexibility without aches.
8. PRACTICAL INFORMATION / PREPARATIONS FOR THE STAY
As with any trip, we recommend personal insurance.
For the purposes of the course, you will receive a checklist in the registration form.
You will find weather information for Mallorca on our website.
Don’t forget that with the participation in our courses a suit will be offered to you!
In addition, you will find what you need in our shop in Mallorca.
9. MISCELLANEOUS
Yes, we have various contacts with ex-professional riders, on request it will be possible to organize a specific course.
This will incur an additional cost.
Mallorca offers sunshine almost all year round. Sometimes, it can happen that the rain invites itself on the island.
The “two-wheelers” will be free to choose whether to go out and for the others will offer an alternative activity.